FAQs

Open RoomAlert.com in any web browser, and click on the “Account Login” button, then click the “Register” link. You will receive an email to confirm your address, and a link to enter more information in order to complete your registration and link your account to your Room Alert devices. For more information, please see our How To Register video. Once your account is created, you can log in any time at RoomAlert.com

No you do not! You may receive alerts directly from your Room Alert device or from our Room Alert Manager software, which you can install on your local network. A current Room Alert Account is recommended if you want to use any of the online alerting and reporting features, receive alerts from our free Room Alert mobile app, and is required for technical support features you may want to take advantage of, including USA-based phone support.

No you do not; in fact, you can opt to use both of them at the same time along with our Room Alert mobile app based on your own alerting and reporting needs. Room Alert is also compatible with many popular SNMP platforms such as PTRG, Nagios, Solar Winds, and many more. If your organization is already using an SNMP monitoring platform for network alerts, you may use that with Room Alert, or you can use any combination of your Room Alert Account, Room Alert mobile app, Room Alert firmware, Room Alert Manager, and third-party SNMP monitoring software. Room Alert provides you with many monitoring and alerting options, and you are free to use one, some or all of them.

A Room Alert Account provides a central location where you can monitor and manage all of your Room Alert devices and sensors, and additionally provides cloud-based alerting, monitoring, and logging service for Room Alert. Your Room Alert Account also works hand-in-hand with our Room Alert mobile app. A Room Alert Account allows users to collaborate on active alerts, monitor sensor status, map devices, generate custom reports, and so much more via web browser on any internet-connected device. Room Alert Manager, AVTECH’s locally-installed software platform for Room Alert alerting, monitoring, logging, and management, is provided as a download for all Room Alert users who have a current paid Room Alert Account at the Professional level or higher.

Both platforms provide users with the tools they need to get the most out of their Room Alert monitors, and both platforms offer some advantages that the other does not. For instance, your Room Alert Account can be accessed from anywhere at any time through a web browser on any internet-connected device, or through our Room Alert mobile app. Room Alert Manager offers enhanced local management for organizations that have multiple Room Alerts.

Both platforms are completely compatible with each other, and many of our users run both platforms simultaneously to maximize their capabilities.

Your Room Alert Account is currently offered with four specific upgrade levels that cover the amount of devices, alerts and other benefits allowed. For instance, the Professional upgrade offers the ability to manage 25 devices. There is no ‘per device’ fee to use your Room Alert Account.

As an example, if your organization currently uses the Professional upgrade and has 7 devices installed, if you were to purchase 3 more Room Alerts, they would fit under your current Professional upgrade. There would be no need to purchase any other additional services or upgrade your account. In fact, you could monitor up to 25 devices with the Professional upgrade without any additional Room Alert Account cost.

For larger organizations with the Enterprise or Ultimate upgrade that need additional device management beyond what that upgrade allows, or more alerts/users, please contact your Product Specialist for a customized quote.

If your Room Alert Account is not renewed on time, your account level will be reduced to our free Base Account, and some of your alerts and other features may be disabled based on the limits defined for the Base Account. However, your alerts and your data are not deleted, they will just remain in a disabled state until your Room Alert Account is fully renewed and upgraded to the previous level or higher. Once payment is received, your disabled alerts will automatically be re-enabled.

You may upgrade your Room Alert Account at any time by visiting the Manage Account section while logged in, and clicking on the Account Status tab. Upgrade links are also visible on the Devices, Alerts and Reports pages. Any upgrades you choose will be pro-rated based on the remaining time on your current upgrade level. Upgrades are easy and provide immediate access to the new features and capabilities selected.

In order to access this tab, you must log in as an Administrator or Billing user. For more information, please see the “Types of user roles” section of our FAQ, How To Manage User Access To Your RoomAlert.com Account.

Renewal quotes can be automatically generated by logging into your Room Alert Account, clicking on your organization name in the left-hand column, then Manage Account, then choosing the Account Status tab. You will see buttons and options there that allow you to manage all aspects of your account upgrades and renewals.

In order to access the this tab, you must log in as an Administrator or Billing user. For more information, please see the “Types of user roles” section of our FAQ, How To Manage User Access To Your RoomAlert.com Account.

Purchase Orders are accepted for Enterprise, and Enterprise+ upgrades. All other upgrade levels must be paid by credit card. Also, your payment must be received by AVTECH prior to your expiration date to consider your account current. If payment is not received for a renewal prior to your expiration date, your upgrade will expire. For this reason, we recommend credit card payment for all upgrade levels to ensure your service, and the important alerts tied to it, does not lapse. You may securely save a credit card from within your Room Alert Account for automatic renewals.